Job Responsibilities
Serve as the primary point of contact for patients, external partners, and internal operations.
Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
Actively promote clinic services through effective communication and cross-selling techniques.
Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue.
Perform any other ad hoc duties as assigned from time to time by Management. Job Requirements
Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
Immediate availability or short notice start dates are highly advantageous.
Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.
Ability to adapt quickly to changing situations and thrive in a fast-paced environment.
Strong customer focus, self-motivation, and sales-oriented mindset.
Proactive, enthusiastic, independent, compassionate, and a positive learner.
Excellent interpersonal and communication skills.
Strong multitasking, prioritization, and independent work abilities.
Proficiency in Microsoft Office and Google Suite applications. Job Highlights
Annual Leave - 14 days onwards
Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees' family members!
