Company Description*
Are you ready to trade your job for a journey? Become a Fly Mate!*
Passion, excitement & global collaboration are all core to what it means to be a Fly Mate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
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Who we are: *
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 2,800 global clients across education, healthcare, travel & B2 B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 850 global Fly Mates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for Fly Mates to join the next stage of our journey as we continue to grow.
Job Description*
The Opportunity: *
- Engage with Fly Mates to accurately detail issues in the support ticketing system
- Triage issues and find workarounds if possible
- Become an expert in Flywire products
- Engage with the development team to raise bugs, problems, or information gaps
- Maintain documentation relating to solving common issues
- Find opportunities of improvement in our support process and internal staff training
- Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
- Assist in database structural changes required during system upgrades
- Deploy tools and implement processes to assist in operational support
Qualifications*
Here’s What We’re Looking For: *
- Minimum of three to five years of experience in software maintenance and support
- Knowledge in any of our key technologies: Ruby, Java, React, My SQL, Mongo DB, Redis, Rabbit MQ
- Strong categorization skills, and aptitude to find ways to improve our ticketing system
- A desire to improve the support process (on-boarding, training, escalation, etc) and ensure that tickets are closed timely
- Ability to grasp complex concepts, logical and analytical approach to solving problems
- Proficient in working under pressure and with minimum supervision
- Good interpersonal skills and ability to work in a team of diverse skills and cultures
Additional Information*
What We Offer: *
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #Inside Flywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global Fly Mates Be a meaningful part in our success - every Fly Mate makes an impact
- Competitive time off including Fly Better Days to volunteer in a cause you believe in
- Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different Fly Mates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our Fly Mates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.