**Position Description : To provide service support to Customers.**
**Specific Duties & Responsibilities**
**DATA MAINTENANCE**
- Create New Customer Account; Create New Material Master.
- Maintain Tool Life & FG Relationship
- Prepare Quotation for Tool and part price and Customer orders
**SAMPLE MANAGEMENT**
- Raise SRF For New Tool/Tool Modification/Prototype
- Coordinate with respective support /functional groups for delivery schedule
- Follow up delivery schedule for SPI
**CUSTOMER POS PROCESSING**
- Perform Consignment billing issue /return
- Review Raw Materials Replenishment & promptly raise PR to Buyer
- Liaise with Planners for Delivery Schedules
- Timely provide PO acknowledgement & delivery schedule to Customers
- Update Delivery schedules into SAP or any rescheduling requests from Customers after coordinating with planners
- Promptly pre-alert and provide recovery schedules to customers
- Create RMA return order /follow up unblock /any replacement required
**CUSTOMER FORECAST MANAGEMENT**
Follow up monthly forecast from customer and update for below planning:
- a) QRE - sales revenue projections
b) Raw material replenishment (customers’ liability & buffer stock agreement)
c) Plant capacity review
- provide to planning group
d) Review actual vs forecast & follow up action for huge disparity (drop)
**TOOL LIFE TRACKING**
Monthly update tool life consumption and balance tool life
Provide Trigger to Sales and Marketing for Tool replacement if tool life fall short
**KPI Tracking /REPORTs**
- Daily Sales Billing & Bookings
- Customer PO Response Time
- Monthly Premium Freight
- Quarterly Review Slow Moving Items & Follow up with customers
- **Job Requirements _: _**
- **Educational Qualifications**: Minimum diploma qualification
- **Experience**: Min 2 years in manufacturing environment.
- **Knowledge Required**: Basic understanding in ERP/MRP, preferably with SAP knowledge
- **Skills Required**: Proficient in Microsoft ; Good Communication and Interpersonal skills.
- **Attributes Required**: Pleasant personality and able to work independently as well as in a team.
**Salary**: $1,479.21 - $6,063.76 per month
Schedule:
- Day shift