**Responsibilities**:
- Overall responsibility of Singapore Operations Team - customer service and warehouse operations.
- Develops a strategy that outlines the capacity planning requirements, including facilities, equipment, and staff, to meet the current and anticipated growth goals of the company.
- Oversee order administration function and support the sales to ensure on-time delivery with correct quantity and quality of shipment delivered to customer, every time.
- Coordinate with stakeholders and provide operational support for project deliveries.
- Maintains SOP on Receiving, Picking, Packing, Shipping and Cable Cutting and ensure conformance.
- Implementation of operational procedures and internal control adherence.
- Inventory accuracy through cycle count, cost/quantity adjustments, block audits and empty bin audits.
- Partner sales and supply chain services on pre-sales feasibility and cost analysis.
- Implementation of value-added logistics services (Ready Services) for our customers.
- Operations resource requirements planning to support Ready Services.
- Manage customer complaints, improve quality performance through root cause analysis, containment action and corrective actions (including CAR/PAR).
- Manage return authorization, vendor returns, defective products, spares and scrap.
- Maintenance of all activities related to ISO quality management system.
- Publish Service levels (receiving, shipping, cutting, RA etc), Productivity (Hub Statistics), Quality, Cycle counts etc. to drive performance improvements.
- Responsible for Singapore facility and related Health, Safety and Environment requirements.
- Support regional team on different aspects of customer service management, project deployment, commercial, financial and credit terms requirements.
- Support the regional team to coordinate with customers and suppliers on Accounts Receivable and Accounts Payable functions, locally.
- Generate weekly/monthly reports as required and any other tasks that may be assigned.
**Requirements**:
- Degree with 6 - 8 years working experience in an MNC, trading or manufacturing concern. Preferable to be from the Telecommunication Industry.
- Good knowledge in Import/Export and Customs procedures and freight/transportation management.
- Hands-on and a self-starter with demonstrated maturity, possess initiative and have excellent interpersonal and communication skills.
- Ability to build a strong cohesive team and provide leadership.
- Good organization skills and ability to work in a fast paced and demanding environment.
- Working knowledge of computerized operations systems and PC Skill (MS Office - Excel, Access, Word and Power Point).
- Proficient in English - written and spoken.
- Knowledge in dealing with 3 rd part logistics service providers would be an added advantage.
- EQUAL OPPORTUNITY EMPLOYER _
- WESCO International, Inc., including its subsidiaries and affiliates ("WESCO"), is an Equal Opportunity and Affirmative Action Employer. It is the policy of WESCO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination._
- WESCO International, Inc. (NYSE: WCC), a publicly traded FORTUNE 250 company, is a leading provider of business-to-business distribution, logistics services and supply chain management solutions. Pro forma 2019 annual sales were over $17 billion, including Anixter International which it acquired in June 2020.- WESCO offers a best-in-class product and services portfolio of Electrical and Electronic Solutions, Communications and Security Solutions, and Utility and Broadband Solutions. The company employs over 18,000 people, maintains relationships with over 30,000 suppliers, and serves more than 150,000 customers worldwide. With nearly 1.5 million products, end-to-end supply chain services, and leading digital capabilities, WESCO provides innovative solutions to meet customer needs across commercial and industrial businesses, contractors, government agencies, institutions, telecommunications providers, and utilities.- WESCO operates nearly 800 branch and warehouse locations in over 50 countries, providing a local presence for customers and a global network to serve multi-location businesses and multi-national corporations.- At WESCO, we build, connect, power, and protect the world. We have the capabilities and expertise to deliver the latest technologies, including: Industrial networking, Intelligent buildings, Cloud computing, Alternative energy, Broadband communications, Critical infrastructure protection, LED lighting retrofits, and Physical security.